When accuracy is essential, and mistakes can be costly

When lives are on the line…

Where Simucall began more than fifteen years ago. It’s critical that 999 service operators record locations and other details accurately. Lives can be at stake — literally!

Simucall tests how applicants cope with incoming callers who are highly stressed, have unfamiliar accents, or are unclear about locations — and combinations of them.

For the unexpected

As with banking, security questions and numeric information is important. And so is defining the circumstances behind and reason for a claim.

Essential to modern life

A very high emphasis on security questions and numeric information — account numbers, sort codes, amounts of money, dates for transfer…

Sometimes the calls go smoothly, at other times the caller can be obstructive, for example when they are asked security questions again. Different scenarios in the test reflect these differences.

Fundamental to our lives

Some aspects of Utility call centres can be similar to the Emergency Services — a gas escape, for example. Others, such as meter reading recording, are like commercial operations.

Callers may be calm, or they can be annoyed. It depends what’s happened to prompt their call. Either way, our testing simulates realistic conditions.

Helping stranded drivers and passengers

Fast response to a stranded motorist relies on accurate input of their problem and location. Sometimes they’re in very remote places, or find it hard to describe where they are.

Invariably they’re under pressure, sometimes frightened or angry. Often there’s a lot of background noise, especially if they’re on a motorway hard shoulder. The testing has to reflect these conditions.

We all need it!

IT, domestic appliances, telephone services… With the huge variety of hardware and software, getting accurate recording is crucial.